Return Policy

At modeshinez Concept, we strive to make returns simple and transparent. If you need to return an item, please follow the guidelines below for a smooth process.

1. Return Eligibility and Timeframes

Change of Mind Returns

l Returns for change of mind can be requested within 7 days of receiving your order.

l Customers are responsible for the cost of return shipping in these cases.

Product-Related Issues

If an item is defective, damaged, or significantly different from its description, a return or refund can be requested within 30 days of delivery.

For product-related issues, return shipping costs will be covered by us.

2. Conditions for Return

To be eligible for a return, items must:

l Be unused, unworn, and unwashed

l Retain all tags and original labels

l Be returned in original packaging

l Remain in a condition suitable for resale

Please note:

l Sale items cannot be returned or exchanged.

l Returns showing excessive wear, improper use, or that do not meet the above requirements may be refused.

3. How to Request a Return

l Contact us at [email protected] to request a return.

l All returns must be approved before shipping.

l Once approved, return the item with a valid tracking number.

l Please ensure the item is shipped within the specified timeframe.

l Returns sent without authorization may be refused.

4. Refunds

l Once your return is received and inspected, we will notify you of the outcome.

l Approved refunds will be issued to the original payment method within a reasonable timeframe.

Processing Time: We will process your refund within 3 to 5 business days after we receive and inspect the returned item at our warehouse.）5. Orders Marked as Delivered but Not Received

Contact us within 24 hours of delivery confirmation if your order shows as delivered but has not arrived.

Provide any supporting evidence to assist our investigation.

Once verified, we will arrange a replacement or refund as appropriate.

6. Special Situations

Refunds for refused packages will be processed only after we receive the returned item.

Original shipping fees are non-refundable.

Unauthorized returns may be refused, and any resulting costs will be the customer’s responsibility.

To prevent abuse or fraud, we reserve the right to refuse returns in cases of excessive wear, improper use, or violation of this policy.

7. Need Assistance?

If you have any questions about returns or refunds, please contact us at [email protected].
Our team is here to provide guidance and support every step of the way.