Shipping Policy

Welcome to modeshinez Concept. Our goal is to make your shopping experience smooth and transparent. Please review this policy before placing an order to understand how we process and deliver your items.

1. Order Processing

Orders are typically processed within 24 business hours of payment confirmation, excluding peak periods, holidays, or unforeseen circumstances.

Once an order is placed, it cannot be modified or cancelled.

You will receive a confirmation once your order is ready to be shipped.

2. Shipping Time

Shipping time refers to the period after an order has been dispatched, not the date it was placed.

Estimated delivery times are generally 7–20 business days from shipment, depending on your location, local customs, and carrier operations.

Delivery times are estimates and may vary due to factors outside our control, including customs inspections, weather, or high shipping volumes.

3. Shipping Coverage

We provide international shipping worldwide.

Orders are fulfilled using logistics partners selected based on destination, efficiency, and operational availability.

Any customs duties, import taxes, or clearance fees are determined by local authorities and are the responsibility of the customer.

4. Order Tracking

A tracking number will be provided via email once your order is shipped.

Please allow 1–3 business days for tracking information to become active, as updates depend on carrier systems and local scanning processes.

Ensure your shipping address is complete and accurate, as incorrect information may cause delivery issues.

In cases where a package is returned due to address errors, additional shipping costs may apply.

5. Delays and Exceptions

While we aim to deliver orders within the estimated timeframe, delays may occur due to customs inspections, weather, carrier disruptions, or high shipping volumes.

We appreciate your patience and will assist in tracking your order whenever possible.

If your order is marked as delivered but has not arrived, please contact us within 24 hours of delivery confirmation.

Supporting documentation may be required to assist with investigations, and once verified, we will determine an appropriate resolution.

6. Contact Us

For any questions about shipping, delivery status, or tracking, please contact us at [email protected].
Our team is available to provide guidance and support throughout the process.